Going to be a short one today, because work has decided that no, you do need all that stress from doing another department’s jobs for them. Twenty minutes first this morning, stuck on a call I can’t get off of, waiting for management that isn’t in for another hour, for a problem I can’t fix. It would have been a great time for our call software to mess up on me, but that would be too much to ask, wouldn’t it? Of course it would, unreliable when I do need it, incredible when I really want it to screw up. Add in that I just don’t have any ideas to speak of today, and it’s just me lobbing whatever I can up to formulate an idea. I don’t want to say work took a lot out of me today, but, it did. Or maybe it was the bad coffee this morning. Note to self, don’t let anyone else in this house make a pot of coffee but me. Theirs is all akin to roofing tar, because no one else will double-filter the grounds like I do. It’s just aggravating when I keep getting calls for a department I technically don’t work in, and because I wasn’t given any actual training, I can only do so much because I’ve had to learn it on the fly and ask a million questions. I know my work, I’m good at my work, I’ve done it for ten years, but when I have to venture outside of it, it would help to have actually been given more than one hour’s worth of a recorded lecture before being turned loose on their phones. The other department I’ll be covering overflow calls for gave me a week’s worth of training to watch when they get fewer calls in a month as a team than I take as an individual. Have I received any more training for the more technical issues they have in this one? No. And it isn’t coming either. Because why would we get training to help the team with five people total, and just as many calls as we have? That would make too much sense! The people in that department are super helpful, and I empathize with them being so slammed all the time. I knew people that were in that department pre-Covid, they sat with my team, I know how difficult it is there. My favorite manager I’ve ever had started in that department, I want to help them how I can, but their management has got to get them some help, us some training, or a little of both. Either way, it’s frustrating, and I want to just try to relax the rest of the evening. I’ve tried to write two other pieces before scrapping them and settling on this one. I just have frustrations with how my team being brought in to help this other one was done. We needed training for this department , not the second one, as they’re the ones who could use the extra numbers, snd any know how we could utilize to make their lives easier. Either way, it’s not my problem until morning. And I can future proof for tomorrow by making a pitcher of cold brew coffee, or setting up the pot tonight and just needing to hit the button in the morning.